The personal information that we may collect includes, but is not limited to, your username, login details, email ID, contact number(s), booking information such as Trip ID, PNR details, co-passenger details, travel preferences, demographic information such as gender, nationality, age/date of birth, precise geographic location of your device, purchase and payment-related information such as records of travel service purchases and prices, invoice records, payment records, payment methods, cardholder or account-holder name, payment amount, and payment date.
Additionally, we may collect any other information that you share with us while using our Booking Platform or contacting us for query resolution, such as the type of device you are using, IP address, internet service provider, browsing history, device identity, mobile operator, WI-FI connection, service set identifier (SSID), International Mobile Subscriber Identity (IMSI), International Mobile Equipment Identity, and so on. Make a booking on behalf of other travelers. We may also collect information about your co-passengers or other travelers, provided they agree to share their knowledge with us.
In some cases, we may collect sensitive personal information, such as your health information or COVID-19 vaccination status or certificate, if required to provide services that ensure safety from the spread of infectious diseases, as mandated by local regulatory requirements. We take the necessary steps to ensure such information is processed with confidentiality and security.
Personal information refers to data that can be used to identify you, such as your name, email address, phone number, and billing information. We collect this information when you create an account with us, make a booking, or contact us for support.
Usage information refers to data about how you use our services, such as your device type, IP address, browser type, and operating system. We collect this information through cookies and other tracking technologies to improve our services and enhance your experience.
Location information refers to data about your device's location if you grant us access to this data. We collect this information to provide location-based services, such as suggesting nearby attractions or restaurants.
Communication information refers to the content of emails or chats you send to other users or us. We collect this information to respond to your inquiries and provide customer support.
You can explore our Booking Platform without disclosing any personal information about yourself. However, if you choose to provide us with your personal information, you are no longer anonymous to us. We will indicate which fields are required and which are optional. If you do not want to provide certain information, you can choose not to use the corresponding service or feature on the Booking Platform.
Our main objective in collecting your personal information is to provide you with a secure, efficient, personalized, and seamless experience. This enables us to offer services and features tailored to your specific needs and customize our Booking Platform to ensure that your experience is safer and more convenient. Additionally, the personal information we collect will be used solely for legitimate, business, contractual, and lawful purposes.
Please be aware that travelerocity.com will never ask for sensitive personal information such as your debit/credit card PIN, net banking, or mobile banking password via email or phone. If you receive such a request from someone claiming to be from travelerocity.com, please do not provide any such information. Our company or partners will never contact you to request such sensitive information. If you have already shared such information, please immediately contact the appropriate law enforcement agency.
We use the information we collect from you for a variety of purposes, including but not limited to the following:
Providing and Improving our Services: We use your information to provide you with the travel-related services and leisure activities you request and improve and customize those services. This includes processing your bookings, payments, and other transactions, providing customer support, and resolving any issues you may have with our services.
Personalization:We may use your information to personalize your experience on our Booking Platform, such as by showing you customized travel recommendations, special offers, or other content that may interest you.
Communication:We may use your information to communicate with you about your bookings, as well as to send you marketing and promotional materials about our services, special offers, and other news that we think may be of interest to you.
Analytics:We may use your information to analyze and improve the performance of our Booking Platform, as well as to conduct market research and other data analysis to understand our users and their needs better.
Compliance: We may use your information to comply with applicable laws and regulations, as well as to enforce our policies and protect the safety and security of our users and the public.
Other Purposes: We may use your information for additional purposes that are compatible with the above, such as to conduct surveys, contests, or other promotional activities.
We may also aggregate and anonymize your information to create statistical data, which we may use for any purpose, including but not limited to research and marketing.
We do not sell your personal information to third parties. However, we may share your information with our marketing partner, Cyber Radar Systems LLC , for marketing and advertising purposes. In case of any discrepancy, you can contact our marketing partner, to contact refer to the below contact details:
Email: [email protected]
Phone Number: +91 906-968-9226
At travelerocity.com, we take the security and protection of your personal information seriously. We use industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
We maintain physical, electronic, and procedural safeguards that comply with applicable regulations to protect your personal information. We use firewalls, encryption techniques, and secure socket layer (SSL) technology to protect your information during transmission. We also limit access to your personal information to only those employees, contractors, and agents who need to know the information to provide you with our services or to carry out our business operations. We regularly monitor our systems for possible vulnerabilities and attacks to identify potential threats to your personal information's security.
In addition, we have strict access controls in place to ensure that only authorized personnel have access to your personal information. We regularly conduct training programs for our employees to ensure they know the importance of information security and data privacy. We also require our third-party partners and service providers to comply with strict security standards and to implement appropriate security measures to protect your personal information.
Despite our efforts, no security measures can provide a 100% security guarantee. Therefore, we cannot guarantee the absolute security of your personal information. We encourage you to help protect your personal information, such as keeping your login credentials and passwords secure, regularly updating your device software and security settings, and being cautious when sharing your personal information.
If we become aware of a security breach that compromises your personal information, we will notify you and the relevant authorities as required by applicable laws and regulations. We will also take all reasonable steps to mitigate the effects of such a breach and prevent similar breaches from occurring in the future.
We store your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. When your personal information is no longer necessary for the purposes it was collected, we will securely destroy, anonymize or de-identify the information.
Please note that while we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage method is 100% secure. Therefore, we cannot guarantee its absolute security.
In summary, we take the security and protection of your personal information thoughtfully and have implemented appropriate security measures to protect your information. We encourage you to take steps to help protect your personal information. In case of any security breach, we will notify you and take all necessary steps to mitigate the effects of such a breach.
At travelerocity.com, we respect your choices and give you control over your personal information. Here are some of how you can exercise your choices and rights regarding your personal information:
Accessing and Updating Your Personal Information: You can review, update, or correct your personal information by logging into your account on our Booking Platform or by contacting our customer support team. Please note that certain information may not be updated or deleted, such as information we must keep by law or for legitimate business purposes.
Marketing Communications:You can opt-out of receiving marketing communications from travelerocity.com at any time by clicking the "unsubscribe" link in the marketing emails or by updating your communication preferences in your account settings.
Cookies and Similar Technologies: You can control cookies and other similar technologies through your browser settings or by using third-party tools. However, please note that disabling cookies may impact your experience on our Booking Platform.
Do Not Track: Some web browsers have a "Do Not Track" feature that allows you to tell websites that you do not want to have your online activities tracked. At this time, our Booking Platform does not respond to "Do Not Track" signals.
Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
Deletion: You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you have withdrawn your consent.
Objecting to Processing: You have the right to object to certain processing activities, such as processing for direct marketing purposes or automated decision-making.
Restricting Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or when the processing is unlawful.
If you would like to exercise any of these choices or rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Please note that we may need to verify your identity before we can process certain requests. We may not be able to fulfill certain requests if we cannot verify your identity or if there is a legal basis for us to retain the information.
We take reasonable security measures to protect your personal information from unauthorized access, disclosure, loss, or misuse, in accordance with industry standards. Our website uses a secure server for accessing and changing account information. However, we cannot guarantee complete security for information transmitted over the internet and the World Wide Web. We use industry standard security measures and regularly update our systems to protect against hacking and virus dissemination. By using the Booking Platform, you acknowledge and accept the inherent security risks associated with transmitting data over the internet. You are responsible for safeguarding your login and password records for your account. We are not responsible for any security breaches that occur on third-party platforms that you choose to transact with.
We reserve the right to modify or discontinue, temporarily or permanently, the Booking Platform or any feature or portion thereof without prior notice. We will not be liable for any modification, suspension, or discontinuance of the Booking Platform or any part thereof.